Frequently Asked Questions
Are your products factory-sealed and new?
Yes. Every printer and scanner sold by Total Print Mart is factory-sealed and brand new. Products ship in their original manufacturer packaging. We never sell open-box, previously used, or reconditioned items.
Do your products include a manufacturer warranty?
Yes. All products include the full manufacturer warranty that comes with the factory-sealed packaging. Warranty terms vary by manufacturer and product model. Refer to the documentation included with your product for specific warranty details.
What is your shipping policy?
We offer free standard shipping on all orders over $50. Orders under $50 ship for a flat rate of $9.99. Orders are processed within 1 to 2 business days and typically arrive within 5 to 7 business days.
What is your return policy?
Total Print Mart offers a 30-day return policy. If you are not satisfied with your purchase, you may return the product in its original, unopened packaging within 30 days of delivery for a full refund. Refunds are processed within 3 to 5 business days.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. All payments are processed securely through our encrypted checkout system.
How can I contact customer support?
Email us at support@totalprintmart.com. Our team typically responds within one business day. For order-related inquiries, please include your order number. Total Print Mart is operated by CAPTAIN TECH USA LLC, located at 11 Municipal Dr UNIT 200, Fishers, IN 46038.
Learn More
For more detailed information, explore our guides: Printer Buying Guide, OEM Warranty Guide, Printer Maintenance Tips, and Business Savings Guide.